Cathy Callagee
Vice President, Information Services, Operations

"As the world's leader in package delivery services, UPS's global infrastructure is unsurpassed in the industry. Technology is imbedded in every operation that UPS performs to ensure that UPS delivers on time, every time, anywhere in the world. UPS Airlines and Worldport play an integral role in delivering on the UPS customer promise of reliability."

Cathy Callagee is the portfolio manager responsible for developing the package operations and planning systems, scanning applications, international operations, automation systems and production flow systems used at UPS facilities throughout the world.

Callagee has more than 24 years of IT experience. She joined UPS in 1985 as an IT supervisor and has held positions in capacity planning, computer operations, storage management and applications development. She has also had several special assignments, including instructor for the Corporate Supervisors Basic Training School.

Prior to assuming responsibility for the operations portfolio, Callagee was responsible for the call center systems where her team implemented the current CAReS system as well as various IVR (Interactive Voice Response) systems. She was promoted into her current position in 2002.

Callagee holds a bachelor's degree in business management from William Paterson University and an MBA in quantitative analysis from Fairleigh Dickenson University.