Think 9-1-1 emergency. 2-1-1 everything else.
Help starts with 2-1-1, our statewide service that answers every call for help – 24 hours a day, everyday because emergencies don’t wait. It’s a gateway to health and social services, government assistance and local community resources built on the principle of outstanding customer service. You can also follow 2-1-1 on twitter.
2-1-1 is free, easy to use, confidential, multi-lingual and LIVE. A call to 2-1-1 or click onto nj211.org makes the simple but critical connection to caring professionals who know community resources and can make help happen.
In these tough economic times more people than ever are reaching out for help. 2-1-1 has been handling 160,000 calls a year – increasing 55% in Bergen County alone in the last year. Utilization of the website – nj211.org – has also exploded, with more than 200,000 visitors in 2016. Visitors are staying on the site longer and searching more pages than ever before.
Whether it’s a community wide emergency or an every day concern, callers can find assistance for everything from healthcare to housing, shelters to food banks, legal aid to counseling or child care and, in the aftermath of a natural disaster – like a flood or fire – 2-1-1 has proven a reliable source of support services and recovery assistance. Concurrently, 2-1-1 is an effective management tool. The system generates real time data on requests, complaints, and services – alerting us to emerging needs and making it possible to direct resources to where they will do the most good.
So, when you need help. Start here.
2-1-1 is available throughout New Jersey from any traditional wireless, or VOIP phone as well as from TTY equipment for the hearing impaired. The database is searchable online and nj211.org offers Instant Messaging for Live chat with a 2-1-1 specialist.